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Privacy & Terms
Privacy Policy and Terms of Service
We collect information you provide (such as name, email, shipping and billing details) plus order and payment-related data needed to process purchases. We may also collect basic device and usage data through cookies or similar technologies to help the site function, remember preferences, analyze traffic, and prevent fraud. By using The Velvet Hour, you agree to use the site lawfully, keep account details accurate, and not misuse content, artwork, or product listings. Purchases are subject to availability, pricing, and checkout confirmation; we may cancel or limit orders to protect against error or misuse. Content is provided “as is” without warranties, and we’re not responsible for indirect losses or third-party services linked through the site. You may request access, correction, or deletion of your personal information, and you can opt out of marketing emails at any time.
For eligibility rules and steps on returns and refunds, see our Refund and Returns Policy.